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IS/ISO 18295 : Part 1 : 2017

IS/ISO 18295 : Part 1 : 2017 — Customer Contact Centres - Part 1 : Requirements for Customer Contact Centres

IS/ISO 18295 : Part 1 : 2017 is an Indian Standard titled Customer Contact Centres - Part 1 : Requirements for Customer Contact Centres, classified under IT and IT Enabled Services and administered by the Ministry of Electronics and Information Technology. Certification is voluntary.

IS Number
IS/ISO 18295 : Part 1 : 2017
Status
0
Certification
Voluntary
Ministry
Ministry of Electronics and Information Technology
Committee
IT & IT enabled Services
Type
Service Specification

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What is IS/ISO 18295 : Part 1 : 2017?

IS/ISO 18295 : Part 1 : 2017 is an Indian Standard published by the Bureau of Indian Standards (BIS) under the title Customer Contact Centres - Part 1 : Requirements for Customer Contact Centres. It falls under the <strong>IT and IT Enabled Services</strong> group and is administered by the Ministry of Electronics and Information Technology. Certification under this standard is voluntary.

How to get certified for IS/ISO 18295 : Part 1 : 2017

  1. 1
    Apply online — Submit the BIS portal application with product details, factory information, and test reports.
  2. 2
    Lab testing — Submit product samples to a BIS-recognised testing laboratory for evaluation against the standard.
  3. 3
    Factory inspection — A BIS officer visits your manufacturing facility to verify quality control systems.
  4. 4
    Licence grant — On approval, BIS issues the licence. You may then affix the ISI Mark on compliant products.
View official document on bis.gov.in →

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